Privacy Policy
We respect your privacy and aim to be clear about how your personal information is collected, used and protected when you use Mobile Repair Kiosk.
We only collect information that is reasonably necessary to manage your repair, communicate with you, operate this website and meet our legal obligations. We do not sell your personal data.
Who we are
This Privacy Policy explains how Mobile Repair Kiosk handles personal information when you visit our website, make a repair booking, contact us or use our repair tracking services.
Information we collect
The information we collect depends on how you use our website and services.
Your name, email address and telephone number when you make a repair booking or contact us.
Your selected device brand, model, required repair, appointment date and time and any information you provide about the fault.
Your repair reference, repair status, appointment information and records relating to the progress of your repair.
Our hosting and security systems may automatically process information such as your IP address, browser type, device type and basic website access logs.
Please avoid entering passwords, PIN codes, banking information or other unnecessary sensitive information into the notes field of the online booking form.
How we use your information
We may use your personal information to:
- create and manage your repair booking;
- identify your device and requested repair;
- send booking confirmations and repair-status updates;
- contact you about your appointment or repair;
- allow you to track the progress of your repair;
- provide customer support and respond to enquiries;
- maintain appropriate records of repairs and transactions;
- protect the website against misuse, fraud and security threats;
- comply with legal, accounting and regulatory requirements.
Our lawful basis for using your data
Under UK data protection law, we need a lawful basis for processing personal information.
We process information when it is necessary to arrange or perform the repair service you have requested.
We may process information where reasonably necessary to operate our business, provide customer service, prevent misuse and improve our services.
Certain records may need to be retained or processed to meet tax, accounting or other legal requirements.
Where consent is required, such as for certain optional cookies or marketing communications, you may withdraw that consent.
Who we may share information with
We do not sell your personal information. We may use trusted service providers where necessary to operate our website and services, including:
- website hosting and infrastructure providers;
- email delivery providers;
- website security, backup and technical support services;
- professional advisers where reasonably necessary;
- regulators, law enforcement or public authorities where disclosure is legally required.
Where third parties process personal data on our behalf, we expect them to use it only for the purposes for which it was provided and to apply appropriate safeguards.
How long we keep your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing the repair, dealing with queries, maintaining appropriate business records and meeting legal obligations.
Different categories of information may therefore be retained for different periods. When information is no longer required, we will delete, anonymise or securely dispose of it where reasonably practicable.
How we protect your information
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, loss, disclosure or misuse.
No website or electronic storage system can be guaranteed to be completely secure. You should therefore also take sensible precautions when communicating information online.
Your data protection rights
Depending on the circumstances, UK data protection law may give you rights including the right to:
- ask for a copy of personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your personal information in certain circumstances;
- ask us to restrict how your information is used;
- object to certain uses of your personal information;
- request transfer of certain information in a portable format;
- withdraw consent where processing is based on consent.
To exercise a privacy right, contact us at repair@mobilekiosk.co.uk . We may need to verify your identity before responding.
Cookies and similar technologies
Our website may use cookies or similar technologies that are necessary for website functionality, security and performance.
Where non-essential analytics, advertising or other optional cookies are used, appropriate information and consent controls should be provided where required by law.
Read our Cookie Policy →Links to other websites
Our website may contain links to external services, such as Google Maps or Google Reviews. Those websites operate independently and may have their own privacy policies. We recommend reviewing their privacy information when using those services.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements. The latest version will be published on this page together with the date it was last updated.
Need to talk to us about your data?
Contact Mobile Repair Kiosk and we’ll help with your privacy enquiry.
You also have the right to raise a concern with the UK Information Commissioner’s Office (ICO) if you believe your personal information has been handled in breach of data protection law.